Microsoft Copilot Studio
Create, customise, and launch AI agents easily
Copilot Studio is Microsoft's platform for building and managing AI agents. Connect agents to your business data, create them with natural language, and publish across the channels your teams and customers use — from Microsoft Teams and SharePoint to websites and social platforms.
Why organisations choose Copilot Studio
- Build agents with natural language — no deep coding expertise needed
- Ground agents in your organisation's data via Work IQ and 1,400+ connectors
- Publish to Teams, SharePoint, Microsoft 365 Copilot, websites, and apps
- Govern agent creation, sharing, and usage through Power Platform admin centre
- 90% of the Fortune 500 already use Copilot Studio to transform their business
Everything you need to build powerful AI agents
From conversational bots to fully autonomous agents — Copilot Studio covers the full spectrum of AI agent capabilities.
Build conversational capabilities
Design agents that respond to natural language prompts with a conversational flow — answering questions, guiding workflows, or completing tasks using your business data.
Add autonomous capabilities
Build agents that manage tasks or business processes autonomously — planning, learning, and escalating work items when needed, without human intervention.
Use pre-built agents and templates
Get ready-to-use agents from the Agent Store or start with a template and customise it based on your specific business needs — accelerating time to value.
Ground agents with your organisation's knowledge
Work IQ provides the intelligence layer for Microsoft 365 Copilot agents. Tap into it alongside Model Context Protocol (MCP) servers and more than 1,400 external connectors.
Add structured instructions
Set clear guidelines for how your agent responds — using prompts, formatting rules, or summaries — to ensure consistency, accuracy, and brand alignment.
Enable agents to complete tasks
Build agents that can complete actions on your behalf through flows, prompts, and APIs that connect to your business systems — replacing repetitive manual work.
Publish to where you work
Deploy agents directly in Microsoft 365 apps your employees use every day — Microsoft Teams, SharePoint, and Microsoft 365 Copilot — for seamless adoption.
Embed in websites or social channels
Publish agents in the tools or channels your customers already use — from web apps to messaging platforms — meeting them wherever they are.
Access analytics and reporting
Track readiness and adoption of agents, audit agent actions and usage, and measure agent ROI using Microsoft Purview, Power Platform admin centre, and Viva Insights.
Build agents tailored to your business needs
From finance to legal, Copilot Studio enables AI agent solutions across every department and industry.
Finance — Balance sheet reconciliation agent
Ensure accurate balance sheets using an agent that detects variances and automates corrections — reducing manual reconciliation time significantly.
HR — Recruitment assistant agent
Quickly find and rank top candidates with an agent that handles screening and highlights best matches — freeing recruiters to focus on high-value interactions.
Customer service — Personalised upsell agent
Use an agent to help spot customer preferences and deliver personalised upsell recommendations — increasing revenue while improving the customer experience.
IT — IT support agent
Automate ticket intake, triage, and communication with AI-powered support — reducing resolution time and freeing your IT team for complex issues.
Legal — Automated contract review agent
Accelerate legal reviews with an agent that detects risks, deviations, and issues — and recommends changes to protect your organisation.
Operations — Multi-agent orchestration
Route complex tasks to the right agent when specialised knowledge is required. Connect agents from Microsoft and partner providers to work together seamlessly.
How MSDC delivers your Copilot Studio implementation
A structured, proven approach to designing and deploying AI agents that create real business value.
Discovery & use case identification
We work with your stakeholders to identify the highest-value agent use cases across your business — grounding every recommendation in your data and workflows.
Agent design & architecture
Our team designs the agent structure — conversational flows, autonomous triggers, knowledge sources, and connector integrations — before a line of code is written.
Build & configure
We build your agents in Copilot Studio — grounding them in your data via Dataverse, SharePoint, or external APIs, and wiring them to Power Automate flows and business systems.
Testing & quality assurance
Rigorous testing across all agent topics and escalation paths ensures your agents behave correctly, escalate appropriately, and meet your responsible AI requirements.
Deployment & channel publishing
We publish your agents to the right channels — Teams, SharePoint, Microsoft 365 Copilot, external websites, or customer-facing apps — with appropriate access controls.
Governance, analytics & optimisation
Post-launch, we configure analytics dashboards, usage reporting, and governance controls — tracking ROI and continuously improving your agents over time.
Copilot Studio licensing guidance
Microsoft Copilot Studio is available via multiple licensing models depending on your organisation's size, usage patterns, and existing Microsoft 365 entitlements. The right choice depends on agent volume, channels, and whether you're building internal or external-facing agents.
Microsoft 365 Copilot licence
Includes access to Copilot Chat and a standard harness in Copilot Studio — great for building internal agents that customise Microsoft 365 Copilot experiences for your workforce.
Copilot Studio — Pre-purchase plan
Includes prepaid Copilot Credit Commit Units — ideal for organisations who want to choose their credit amount upfront. Save up to 20% versus pay-as-you-go billing, with automatic coverage when prepaid credits run out.
Copilot Studio — Pay-as-you-go
Flexible, usage-based billing — ideal for organisations just getting started or with variable monthly needs. Pay only for what you use, with no upfront commitment required.
External & autonomous agents
Building agents for external customer-facing channels or autonomous processes requires the standalone Copilot Studio licence and an Azure subscription. Copilot Credits are consumed per agent action or response.
Licensing for Copilot Studio can be complex, especially when combining Microsoft 365 Copilot entitlements with standalone Copilot Studio plans. MSDC can review your existing licences and recommend the most cost-effective approach for your agent strategy. Contact us for a free licensing review.
Why choose MSDC for your Copilot Studio project?
We combine deep Power Platform expertise with hands-on AI agent experience to deliver agents that users actually adopt.
Microsoft certified
Our consultants hold Microsoft certifications across Power Platform, Azure, and AI — ensuring your implementation follows best practices.
End-to-end delivery
From strategy and design through to build, test, deployment, and ongoing support — MSDC manages your entire Copilot Studio project.
Responsible AI focus
We embed responsible AI principles into every agent we build — ensuring fairness, safety, transparency, and compliance with your governance standards.
Measurable ROI
We help you define success metrics upfront and build in the analytics needed to measure adoption, efficiency gains, and return on your agent investment.
Frequently asked questions
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Ready to build your first AI agent?
MSDC specialises in designing and deploying Microsoft Copilot Studio agents that deliver measurable business value — from employee productivity to customer experience.