Our Consulting Services
From first discovery call to long-term managed support, we design, build and run Microsoft Dynamics 365 and Power Platform solutions that fit the way your organisation actually works.
Six ways we help you get more from Microsoft
End-to-end Microsoft Dynamics 365 and Power Platform expertise — built for SMBs and nonprofits.
Why Choose MS Dynamics Consulting?
Partner with experts who understand your business goals.
Certified Expertise
Microsoft certified consultants with deep platform knowledge
Collaborative Approach
We work alongside your team to ensure knowledge transfer
Fast Time-to-Value
Proven methodologies for efficient project delivery
Long-term Partnership
Ongoing support and strategic guidance for continued success
How We Deliver
A structured five-stage approach that keeps every project on track — from first conversation to long-term success.
Discovery
We learn your processes, pain points, and goals before recommending anything.
Solution Design
We select the right modules, integrations, and data model for your workflow.
Build & Configure
Agile sprints with regular demos so you see progress and can shape the outcome.
Go-Live & Training
We deploy, migrate your data, and train your team so adoption is real from day one.
Ongoing Support
Post-launch, we stay on as your partner — handling updates, enhancements, and issues.
What Our Clients Say
Hear from businesses and nonprofits we've helped transform with Microsoft technology
"MS Dynamics Consulting transformed our sales process completely. Their deep understanding of Dynamics 365 helped us increase pipeline visibility by 300% and reduce our sales cycle by 40%."
"The Power Platform solution they built automated 80% of our manual processes. Their team's expertise and professionalism exceeded our expectations at every stage of the project."
"Their team guided us through a complex migration from on-premises CRM to Dynamics 365 with zero downtime. The ongoing support has been exceptional — they genuinely care about success."
Our services, explored in depth
Choose a topic to explore our full service offering across Dynamics 365, Power Platform & Azure, and Support & Microsoft 365.
Dynamics 365 Services
Implementation & Go-Live
Full Dynamics 365 project delivery: requirements workshops, solution design, configuration, data migration, user acceptance testing, training and go-live support. We follow Microsoft's Success by Design methodology for robust, enterprise-grade implementations.
Customisation & Development
Custom entities, business rules, workflows, plugins, PCF controls, custom connectors and JavaScript to tailor Dynamics 365 to your exact processes — without over-engineering.
Migration & Upgrade
Migrate from legacy CRM platforms (Salesforce, Sage CRM, Act!, Goldmine, bespoke databases) or upgrade older Dynamics CRM on-premises environments to Dynamics 365 Online.
Integration Services
Connect Dynamics 365 to ERP systems, accounting tools, marketing platforms, e-commerce, HR systems and proprietary databases via REST APIs, Azure Logic Apps, Power Automate and Dataverse virtual tables.
Power Platform & Azure
Power Apps Development
Canvas and model-driven apps for internal operations, field service, approvals, inspections and customer self-service. Built for mobile and desktop, secured with Azure AD, connected to Dataverse and any data source.
Power Automate & RPA
Cloud flows, scheduled flows and desktop flows (Power Automate RPA) to automate repetitive manual tasks, document processing, approval chains and cross-system data synchronisation.
Power BI Reporting
Executive dashboards, operational reports, embedded Power BI analytics and Power BI apps for sales, finance, operations and customer service teams. Full data model design, row-level security and workspace governance.
Azure Integration & AI
Azure Logic Apps, Azure Service Bus, Azure API Management, Azure OpenAI, Azure AI Search and Azure Functions to build intelligent integrations and AI-powered automation alongside Dynamics 365 and Power Platform.
Support & Microsoft 365
Managed Support Retainers
Monthly retainer support covering bug fixes, enhancements, release wave upgrades, performance monitoring and user training. Flexible SLA tiers from ad-hoc break-fix to a fully managed service with proactive health checks.
Microsoft 365 & Teams
Microsoft 365 deployment, SharePoint Online intranet, Teams telephony (Direct Routing), Copilot for Microsoft 365 readiness, Purview compliance and Intune device management — all integrated with your Dynamics 365 environment.
Training & Adoption
Role-based end-user training, administrator training, train-the-trainer programmes and change management support for Dynamics 365, Power Platform and Microsoft 365. Bespoke e-learning content and Quick Reference Guides.
Nonprofit & SMB Specialists
Deep experience with UK nonprofits, charities and SMBs. We help organisations claim Microsoft nonprofit grants, navigate the Tech for Social Impact programme and build impactful CRM solutions on Microsoft's mission-aligned pricing.
Common Questions
Answers to the questions we hear most from organisations evaluating our Dynamics 365 and Power Platform services.
Ready to Transform Your Business?
Let's discuss how Microsoft Dynamics 365 and Power Platform can help you achieve your goals.